01388 760 333 sales@hwos.co.uk

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Early May Bank Holiday Opening Hours

Early May Bank Holiday Opening Hours

04 May 2020

Early May Bank Holiday Opening Hours

Please note we will be operating the following opening hours over the upcoming Bank Holiday long weekend:

  • Thursday May 7th - Open 7am - 7pm as usual, no changes to order despatch or deliveries
  • Bank Holiday Friday May 8th - Open 8am - 3pm but please note our couriers will not be collecting from us or making any deliveries
  • Saturday May 9th - Open 8am - 1pm, no changes to order despatch or deliveries
  • Sunday May 10th - Closed as usual
  • Monday May 11th -  Open 7am - 7pm as usual, no changes to order despatch or deliveries

Please be advised our couriers will not be collecting or delivering on the Bank Holiday Friday. Any orders placed before cut-off on Thursday May 7th will be delivered on Saturday May 9th (additional charges apply for Saturday deliveries) or Monday May 11th at the earliest.

If you require any further information please contact our sales team on 01388 760 333 or email sales@hwos.co.uk

Brand New 2020 Gas, LPG, Oil & Heating Spares Catalogue Available Now!

Brand New 2020 Gas, LPG, Oil & Heating Spares Catalogue Available Now!

02 May 2020

Brand New 2020 Gas, LPG, Oil & Heating Spares Catalogue Available Now!

Our brand new 188-Page Gas, LPG, Oil & Heating Spares catalogue is available now. Look out for a copy in your next order or request a printed copy through the post here. Can't wait for your copy to arrive? You can view a PDF copy right now by clicking here.

Please note we have updated pricing for the majority of our product range for the launch of our new catalogue. All pricing is now as advertised in our 2020 Catalogue and on our Online Trade Store. 

As always if you have any questions or feedback please don't hesitate to contact our sales team on 01388 760 333.

hotun and hotun hiflo Dry Trap Tundishes Available Now!

hotun and hotun hiflo Dry Trap Tundishes Available Now!

15 April 2020

hotun - Not just a tundish

For small unvented mains pressure water heaters (less than 15 litres capacity) the hotun dry trap tundish provides the perfect solution to compliantly resolve any prv discharge issues. Being small and compact with 2 standard connections, hotun can be installed in a matter of minutes and in the most confined places.

Connect the water heater’s pressure relief valve (PRV) through hotun and then direct to a local waste or foul drain, without odours being ventilating back into the building.

This provides an air break to drain with a safe and visible means of discharge, thereby allowing a compliant* connection.

Product Features

  • 104mm tall x 57 mm wide
  • 1/2″ flat face tap connection on inlet
  • 22mm compression connection on outlet
  • Allows trickle** and full-bore discharges up to 12 litres/min
  • Temperature rated up to 100ºC
  • Full WRAS approval
  • Air break to drain
  • Safe and visible means of discharge
  • 5 year warranty (T&C’s apply)
  • Available in black or white versions
hotun hiflo - The tundish evolved

For large mains pressure unvented hot water cylinders (greater than 15 litres capacity), hotun hiflo dry trap tundish provides the perfect solution with a simple, compliant, single product T/PRV discharge installation.


The revolutionary design has two industry standard connections, for a quick and easy installation saving you time and money.

Connect the hot water cylinders temperature/pressure relief valve (T/PRV) through hotun hiflo and then direct to a local waste or foul drain, without allowing odours to ventilate back into the building.

This provides an air break to drain with a safe and visible means of discharge, thereby allowing a single product compliant* connection.

The flow capacity of the hiflo unit is 18L/min. If your system T&PRV has the possibility of discharging volumes greater than this under failure operation, the installer must assess on a job by job basis that he/she is happy that the installation will operate safely under a failure on failure basis.

Product Features

  • 126mm tall x 57 mm wide
  • 1/2″ flat face tap connection on inlet
  • 32mm HDPE or universal/compression compatible outlet
  • Allows trickle** and full-bore discharges up to 18 l/m
  • Temperature rated up to 100ºC
  • Air break to drain
  • Safe and visible means of discharge
  • 5 year warranty (T&C’s apply)

* It is compliant (when fitted in accordance with the installation instructions) with all necessary Water and Building Industry regulations, (in force wef Mar 2014) provided that the waste and/or foul stack can be demonstrated to be able to withstand the effects of the expected temperatures being discharged. Please note, Polypropylene (PP) and High Density Polyethylene (HDPE) are generally accepted by building control to be used as suitable materials in this application. However, if in doubt, please contact your local building control for advice before installation.

Condensate Pro Professional Protection Solutions Available Now!

Condensate Pro Professional Protection Solutions Available Now!

14 April 2020

Condensate Pro Professional Protection Solutions Available Now!

At Condensate Pro, we’ve come up with a solution to the frozen condensate pipe problem that plagues us all! Our range of inventive products make condensate pipe insulation a clean, straightforward, and speedy process. 

Gone are the days of working for hours in freezing, wet conditions. Our condensate insulation and installation kits come ready for use straight out of the box, making your job – and life – easier.

Condensate Pro is built on top of almost three decades of experience in the plumbing and heating industry. In that time we have seen one problem come up time and time again. It’s one we’re all too familiar with: frozen condensate pipes and the stress that comes with it. We found there was nothing on the market that could adequately solve the problem.

So we designed one ourselves.

We know that it isn’t always the installer’s fault; they just don’t have the right materials and tools for the job. It’s why we’ve created a line of reliable, aesthetically pleasing solutions that meets the high standards we set ourselves.

Our quality products and tools help plumbing and heating professions install a perfect solution to tackle frozen condensate pipes. Homeowners and landlords no longer have to worry about a frozen pipe in the height of winter. It’s constant heating throughout the cold season.

We wanted to change the industry for the better; the Condensate Pro kits and tools do exactly that.

The ideas and designs come from people with knowledge of the industry. They know the pain points of the installer and the gripes of the homeowner. This solution leaves everyone satisfied with a job well done.

All the Condensate Pro products provide maximum protection from frozen condensate. They fit snugly into the wall, leaving you with a professional, consistent finish every single installation, removing the need for messy finishes. With a maximum install time of 30-45 minutes, engineers free up their time to focus on other aspects of the boiler install, rather than rushing to get the job done. It looks good and – most of all – it keeps people warm as boilers aren’t packing in over winter.

Check out the range in our Trade Store at https://www.hwos.co.uk/tradest...

Brand New Range of Clesse UK LPG Regulators and Accessories Available Now!

Brand New Range of Clesse UK LPG Regulators and Accessories Available Now!

14 April 2020

Brand New Range of Clesse UK LPG Regulators and Accessories Available Now!

We're pleased to announce we now stock a range of Clesse UK LPG Regulators, Changeover Valves and Hoses, ready to order now from our online Trade Store

With more than 60 years of experience, and at the forefront of innovation and development, Clesse is widely recognised as the reference for quality and reliability to the professionals in the gas industry. Their most recent development has taken over 4 years to bring to market, the CSR 485 is the first LPG cylinder regulator to incorporate a resettable over pressure safety device. So whether the consumer uses bulk gas or just one cylinder they can be reassured that they are in safe hands when using a Clesse product.


Check out the full range at https://www.hwos.co.uk/tradest... with more to come soon!

Easter Bank Holidays 2020 Opening Hours and Delivery Services - Reminder

Easter Bank Holidays 2020 Opening Hours and Delivery Services - Reminder

09 April 2020

Easter Bank Holidays 2020 Opening Hours and Delivery Services - Reminder

Please note we will be operating the following opening hours over the upcoming Easter long weekend:

  • Good Friday April 10th - Closed
  • Easter Saturday April 11th - Open 8am - 3pm
  • Easter Sunday April 12th - Closed
  • Easter Monday April 13th - Closed

We will re-open as normal at 7am on Tuesday April 14th.

Please be advised our couriers will not be operating on Good Friday or Easter Monday. We are scheduled to have a collection on Saturday 11th April. 

Any orders placed before cut-off on Thursday April 9th can be upgraded for delivery on Saturday 11th (subject to delivery location, additional carriage charges apply), otherwise standard delivery will be on Tuesday 14th at the earliest

Any orders placed on Friday 10th or Saturday 11th (before 12pm) will be delivered on Tuesday 14th at the earliest.

Any orders placed after 12pm on Saturday 11th will be despatched on Tuesday 14th.

If you require any further information please contact our sales team on 01388 760 333 or email sales@hwos.co.uk

Everyone at Heating World of Spares wishes you and your family a very happy, healthy and safe Easter period.

Service Update - 7th April 2020

Service Update - 7th April 2020

07 April 2020

Service Update - 7th April 2020

We are continuing to operate as normal with no changes to our regular opening hours and services (with the exception of the ongoing closure of DPD Pickup and UPS Access Point services).

We have been advised over the last couple of days that two of our suppliers (one oil boiler manufacturer, one distributor) have now closed for the next 3 weeks. We are maintaining high stock levels in our Bishop Auckland and Secondary Warehouse so we do not anticipate any stock shortages, in fact we have experienced no issues whatsoever with any of our suppliers up to this point and expect this to continue.

We will be operating reduced hours over the upcoming Easter weekend, as we normally do because the couriers do not work Good Friday, Easter Sunday or Easter Monday. For a full list of our opening hours and available delivery options over the Easter period please see the previous News post below.

Look after yourselves, Team HWOS.

Easter 2020 Opening Hours and Delivery Services

Easter 2020 Opening Hours and Delivery Services

02 April 2020

Easter Bank Holidays 2020 Opening Hours and Delivery Services

Please note we will be operating the following opening hours over the upcoming Easter long weekend:

  • Good Friday April 10th - Closed
  • Easter Saturday April 11th - Open 8am - 3pm
  • Easter Sunday April 12th - Closed
  • Easter Monday April 13th - Closed

We will re-open as normal at 7am on Tuesday April 14th.

Please be advised our couriers will not be operating on Good Friday or Easter Monday. We are scheduled to have a collection on Saturday 11th April. 

Any orders placed before cut-off on Thursday April 9th can be upgraded for delivery on Saturday 11th (subject to delivery location, additional carriage charges apply), otherwise standard delivery will be on Tuesday 14th at the earliest

Any orders placed on Friday 10th or Saturday 11th (before 12pm) will be delivered on Tuesday 14th at the earliest.

Any orders placed after 12pm on Saturday 11th will be despatched on Tuesday 14th.

If you require any further information please contact our sales team on 01388 760 333 or email sales@hwos.co.uk

Everyone at Heating World of Spares wishes you and your family a very happy, healthy and safe Easter period.

Service Update - 30th March 2020

Service Update - 30th March 2020

30 March 2020

Service Update - 30th March 2020

We are continuing to trade as normally as possible and are at present not making any further changes to our current services. We will be open 8am - 1pm this Saturday 4th April. We are also now once again accepting orders for collection from our Bishop Auckland HQ but these orders must be paid for in advance and we ask you to remain in your vehicle while we leave your goods in a safe location to protect our staff.

At this time UPS Access Point and DPD Pickup services are still not available, all DPD and FedEx deliveries to home and business addresses are operating as normal.

We have very strong stock levels of all key spares and are currently not having any issues receiving stock from any of our suppliers.

Look after yourselves and thanks as always for your support, Team HWOS.

Service Update - 26th March 2020

Service Update - 26th March 2020

26 March 2020

Service Update - 26th March 2020

We have taken the decision to temporarily close our HQ and warehouse on Saturdays, for this weekend at least. This decision will be reviewed regularly and we will revert to our normal opening hours as quickly as we are able.

This means we, at present cannot ship orders on Saturdays. Our couriers are still working so Saturday deliveries are still available if ordered the previous Friday. All orders and enquiries after 7pm on Friday will be processed on Monday.

We appreciate your patience during this time, look after yourselves! Team HWOS.

We want to do our part to help reduce plastic waste and limit the amount of single-use plastic we use when picking, checking and packing your orders as part of our #PlasticPledge Find out more about our progress at https://t.co/i6XMaQDx3b https://t.co/Du5l2uqPZ4