01388 760 333 sales@hwos.co.uk

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Returns

General Returns Policy

You have the right to return faulty or unwanted goods. Your right to cancel unwanted items ends seven working days from delivery. For unwanted goods you must provide an original invoice or receipt and we reserve the right to refuse a refund or replacement. You have the right to open goods to inspect they are correct and of good quality but are not allowed to tamper/mishandle or affect the integrity and/or condition of the products(s).

In the case of goods being returned because they are not fit for purpose, do not match their description or are not of satisfactory quality, you are entitled to claim the cost of postage back to us or request a collection.

Before returning any goods you must contact sales@hwos.co.uk for a returns number.

Return your goods (with returns number) to our office address via a recorded delivery service. We may ask you to return the item via the UPS Access Point service where practical.

We reserve the right to deduct the value of delivery and return costs from any refunds in certain situations. 

Once we have investigated your return, which may involve returning the part to the manufacturer for testing, a refund or replacement will be issued. The length of time this procedure takes may vary depending on the product and manufacturer involved and could take as long as 8 weeks.

Items returned to us without a returns number will be rejected.

When returning goods for any reason please bear in mind your duty of care. The goods must be returned in the best possible condition.

In the case of faulty or damaged goods, Heating World of Spares Ltd. refuse all liability for any costs, fees or installation charges resulting in replacing faulty parts or any damage caused by the product.

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