01388 760 333 sales@hwos.co.uk

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News

General Aga Rayburn Pricing Review - October 2019

General Aga Rayburn Pricing Review - October 2019

16 October 2019

General Aga Rayburn Pricing Review - October 2019

This week we have received a complete review of pricing for all Aga Rayburn spares which has meant we have had to revise our trade pricing for the entire range. In some isolated cases certain spares have actually been reduced in price, however in general this has meant a price increase for the majority of parts. In some cases, particularly for the older 400 series of oil and gas cookers, parts have increased in price significantly, with some parts doubling or even tripling in price. We had received no prior notice of these changes and, as always, we have done our best to minimise pricing impacts, however with such widespread and significant increases we have had no choice but to change our prices. For the most part, pricing in our 2019 Gas, LPG, Oil & Heating Spares catalogue for Aga Rayburn parts is now redundant and the new prices will be shown on our website by the end of the day.

We are continuing to work with the supplier to ensure all price changes are as minimal as possible and will update further if the situation develops further.

At this time Stanley cooker spares pricing remains unchanged but there may be a review of this pricing in future.

As always if you have any questions or comments please do not hesitate to get in touch using the contact forms on this website.

New Feature - Stock Notifications and Expected Dates

New Feature - Stock Notifications and Expected Dates

11 October 2019

New Feature - Stock Notifications and Expected Dates

You may have noticed a small change to our website this week - when a standard stocked part is out of stock and not available for order, there is now a small 'Notify me' button on the product page, as well as a short line of text advising approximately when we expect to receive more stock from our suppliers:


We continually update the ETA's for every product we have on order, and while we do occasionally incur delays from our suppliers, this expected date can be used as a reasonably accurate idea of when the part will be available to order again.

To save you having to continually check back to see if we have the part again, just click the 'Notify me' button. If you do this, as soon as the part gets delivered to us you will receive an email notification to your registered account email address advising this, with a link directly to the product in our Trade Store:

As always we're continually making small improvements to our website in the background, if you have any suggestions or feedback please do not hesitate to get in touch with using the contact forms on this site or via sales@hwos.co.uk

Breeze through checkout with Apple Pay and Google Pay

Breeze through checkout with Apple Pay and Google Pay

30 September 2019

Breeze through checkout with Apple Pay and Google Pay

All new to hwos.co.uk, you can now submit and securely pay for your online order using your mobile or tablet enabled with either Apple Pay or Google Pay digital wallets. 

Simply progress through checkout as normal and, if your device is registered for either digital wallet, the appropriate payment button will be displayed:

Follow the simple instructions displayed on screen and in just a couple of taps your payment will be processed and your order submitted. You won't need to enter your card details or log in separately, as soon as you hit the Apple Pay or Google Pay button, the payment screen will load in your browser and guide you through the last couple of steps. You will see an instant message on your screen to confirm the payment has been successful and receive an email receipt of the payment separate to your order confirmation.

These services are being offered in addition to our current payment options and will not replace them. As always if you have any feedback regarding this improvement or any of our other services please do not hesitate to get in touch via email or the contact forms on this website.

Many thanks, Team HWOS

All product names, registered trademarks and logos are the property of their respective owners 

Apple Pay and Google Pay payments via our website are securely processed by Stripe

Digital wallet set up and compatible device required

For more information about these services in general, please visit:

https://www.apple.com/uk/apple-pay/

https://pay.google.com/intl/en_uk/about/

DX Delivery Services Available Now!

DX Delivery Services Available Now!

27 September 2019

DX Delivery Services Available Now!

We are happy to announce a new partnership with DX to offer low-cost delivery services across England, Wales and the Scottish Lowlands. DX's Next Working Day and Saturday services are now available at a lower cost than all of the other home or workplace delivery services we currently offer. The services we are offering are all "Leave Safe" services, meaning if you are not present to sign for the parcel they will endeavour to leave the parcel in a safe place or with a neighbour. Please ensure you add your leave safe instructions when going through checkout to place your order.

Please note these services are brand new to HWOS and we have no prior experience with DX, however we have done extensive research in to their delivery performance and customer service and are more than happy partnering with them to offer these services. We don't anticipate any issues whatsoever with the service, but we will fully track the parcels from our door to yours, as we do with all of our other couriers, to minimise any risk of delays to your order.

We are offering these services as a trial only initially and will determine whether to continue the services based on the delivery performance and feedback from our customers. At present we can only offer these services for orders placed on our online Trade Store, but we are looking to introduce DX deliveries for all orders in time. For now, you'll see DX listed alongside all our other delivery services as you go through checkout

DX Next Working Day (Leave Safe) - £4.25 + VAT (free for orders over £180.00 exc. VAT)

DX Friday for Saturday (Leave Safe) - £7.25 + VAT (£3.00 for orders over £180.00 exc. VAT)

If you have any questions, comments or feedback regarding DX, any of our other delivery services or anything else in general, as always please do not hesitate to get in touch.

Many thanks, Team HWOS.

HWOS In Print - Registered Gas Engineer Advertorial September 2019

HWOS In Print - Registered Gas Engineer Advertorial September 2019

09 September 2019

HWOS In Print - Registered Gas Engineer Advertorial September 2019

Check out our full-page advert and joint advertorial with Infomill Parts Arena in the latest edition of Registered Gas Engineer magazine, June 2019

Product Pricing Update - September 2019

Product Pricing Update - September 2019

03 September 2019

Product Pricing Update - September 2019

The following suppliers have enforced price increases which will take effect this week and will unfortunately have an effect on some of our previously advertised trade pricing.

  • Ideal - Gas Boiler Spares
  • Keston - Gas Boiler Spares
  • Tigerholm - Oil Deaerators

For up to date pricing for these product ranges, please check our online trade store.

Please note: While we always do all we can to maintain consistently low prices, prices can fluctuate at any time and this is not to be treated as an exhaustive list of all changes. As always, please check our online trade store or call 01388 760 333 for up to date pricing.

August Bank Holiday Opening Hours - Reminder

August Bank Holiday Opening Hours - Reminder

23 August 2019

August Bank Holiday Opening Hours - Reminder

Please note our amended opening hours for the upcoming Bank Holiday weekend:

Bank Holiday Monday 26th August - Open 8am - 1pm

Please be advised our couriers, as usual, will not be working on the Bank Holiday Monday. Delivery services and regular opening hours remain unchanged for the rest of the week.

Reminder - FedEx Order Cut-Off Time Change - August 2019

Reminder - FedEx Order Cut-Off Time Change - August 2019

07 August 2019

Reminder - FedEx Order Cut-Off Time Change - August 2019

Due to the recent and ongoing merger of FedEx UK with TNT Express, along with the restructuring of all of their depots, our local collecting depot can no longer support our 6pm pickup of parcels for next-day delivery. We have been advised by FedEx they will be bringing forward our daily collection time to 4pm, meaning we will need to adjust our order cut-off for FedEx services to 3pm for same-day despatch. This change will take effect from Monday 12th August 2019. We fully realise this may be less convenient for some of our customers, however this is a change enforced upon us by FedEx due to their new operational structure and we, unfortunately, have no control over this.

The new order cut-off time for FedEx services will be shown online when viewing any product and also at checkout.

Please note DPD Local and UPS Access Point services are completely unaffected by this change and our usual order cut-offs for all other services will remain the same.

If you have any questions regarding our delivery services and order cut-off times please do not hesitate to contact us via email sales@hwos.co.uk or via the contact forms on this website.

Many thanks, Team HWOS.

August Bank Holiday Opening Hours

August Bank Holiday Opening Hours

07 August 2019

August Bank Holiday Opening Hours

Please note our amended opening hours for the upcoming Bank Holiday weekend:

Bank Holiday Monday 26th August - Open 8am - 1pm

Please be advised our couriers, as usual, will not be working on the Bank Holiday Monday. Delivery services and regular opening hours remain unchanged for the rest of the week.

Product Pricing Update - August 2019

Product Pricing Update - August 2019

01 August 2019

Product Pricing Update - August 2019

The following suppliers have enforced price increases which will take effect this week and will unfortunately have an effect on some of our previously advertised trade pricing.

  • Baxi, Potterton, Main - Spares
  • Andrews Water Heaters - Spares
  • Heatrae Sadia, Santon - Spares

For up to date pricing for these product ranges, please check our online trade store.

Please note: While we always do all we can to maintain consistently low prices, prices can fluctuate at any time and this is not to be treated as an exhaustive list of all changes. As always, please check our online trade store or call 01388 760 333 for up to date pricing.

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