01388 760 333 sales@hwos.co.uk

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Easter 2020 Opening Hours and Delivery Services

Easter 2020 Opening Hours and Delivery Services

02 April 2020

Easter Bank Holidays 2020 Opening Hours and Delivery Services

Please note we will be operating the following opening hours over the upcoming Easter long weekend:

  • Good Friday April 10th - Closed
  • Easter Saturday April 11th - Open 8am - 3pm
  • Easter Sunday April 12th - Closed
  • Easter Monday April 13th - Closed

We will re-open as normal at 7am on Tuesday April 14th.

Please be advised our couriers will not be operating on Good Friday or Easter Monday. We are scheduled to have a collection on Saturday 11th April. 

Any orders placed before cut-off on Thursday April 9th can be upgraded for delivery on Saturday 11th (subject to delivery location, additional carriage charges apply), otherwise standard delivery will be on Tuesday 14th at the earliest

Any orders placed on Friday 10th or Saturday 11th (before 12pm) will be delivered on Tuesday 14th at the earliest.

Any orders placed after 12pm on Saturday 11th will be despatched on Tuesday 14th.

If you require any further information please contact our sales team on 01388 760 333 or email sales@hwos.co.uk

Everyone at Heating World of Spares wishes you and your family a very happy, healthy and safe Easter period.

Service Update - 30th March 2020

Service Update - 30th March 2020

30 March 2020

Service Update - 30th March 2020

We are continuing to trade as normally as possible and are at present not making any further changes to our current services. We will be open 8am - 1pm this Saturday 4th April. We are also now once again accepting orders for collection from our Bishop Auckland HQ but these orders must be paid for in advance and we ask you to remain in your vehicle while we leave your goods in a safe location to protect our staff.

At this time UPS Access Point and DPD Pickup services are still not available, all DPD and FedEx deliveries to home and business addresses are operating as normal.

We have very strong stock levels of all key spares and are currently not having any issues receiving stock from any of our suppliers.

Look after yourselves and thanks as always for your support, Team HWOS.

Service Update - 26th March 2020

Service Update - 26th March 2020

26 March 2020

Service Update - 26th March 2020

We have taken the decision to temporarily close our HQ and warehouse on Saturdays, for this weekend at least. This decision will be reviewed regularly and we will revert to our normal opening hours as quickly as we are able.

This means we, at present cannot ship orders on Saturdays. Our couriers are still working so Saturday deliveries are still available if ordered the previous Friday. All orders and enquiries after 7pm on Friday will be processed on Monday.

We appreciate your patience during this time, look after yourselves! Team HWOS.

Service Update - 24th March 2020 - Part 2

Service Update - 24th March 2020 - Part 2

24 March 2020

Service Update - 24th March 2020

We have been informed DPD have suspended their Ship to Shop (Pickup) services effective immediately. Any in transit shipments will be redirected to customer's home addresses but this may incur a delay. We have also taken the step to suspend UPS Access Point services at the same time. All orders now must be shipped to a home or business address.

We will of course work as closely as we can with our couriers to ensure your goods arrive as quickly as possible, but we do ask for your patience at this time.

Many thanks, Team HWOS.

Service Update - 24th March 2020

Service Update - 24th March 2020

24 March 2020

Service Update - 24th March 2020

Following the latest Government advise we have taken the decision to close our Bishop Auckland Trade Counter until further notice. Our local customers can still place orders, however we cannot allow collection of goods from our building under any circumstances, we will only be fulfilling orders via our courier network for the foreseeable future.

All other services remain unaffected and it is business as usual for the rest of our operation.

Many thanks, Team HWOS

Service Update - 23rd March 2020

Service Update - 23rd March 2020

23 March 2020

Service Update - 23rd March 2020

Heating World of Spares remain open for business as usual and fully intend to continue to operate as normal and without restriction. We have of course taken all sensible precautions to ensure our employees' health and wellbeing, however we consider the role we play in the supply chain essential to enable our customers to maintain heating and hot water for the public during this time.

At this time we are aware a number of our suppliers are scaling back some office-based operations, however we believe the vast majority of our suppliers are maintaining their warehousing and despatch operations at normal levels therefore we do not anticipate any out of the ordinary stock shortages for key spare parts. Furthermore, we have ordered a significant amount of additional stock of key lines to keep in our Bishop Auckland warehouse to maintain supply as best we can. We are of course experiencing higher than normal demand for cleaning supplies and gloves, however we are working closely with our suppliers to secure more stock of these lines as quickly as possible.

As far as we are concerned we will continue to operate as normal without restriction for as long as we are able to. The only way this could change is if the couriers can no longer collect our parcels, or we are required to close our doors by the Government.

Of course the current situation is ever-changing and nobody can predict what will happen next, however we'll do all we can to maintain our usual high levels of service throughout.

As always, if you have any questions or concerns please do not hesitate to get in touch.

Service Update - March 2020

Service Update - March 2020

18 March 2020

Service Update - March 2020

We would like to reassure our customers that Heating World of Spares Ltd. remains open and that orders are being processed as normal. We have put a number of measures in place and the safety and well being of our employees, customers and suppliers remains our top priority. We will continue to support our customers and their businesses as we always have

We still open from 7am to 7pm Monday - Friday and 8am to 3pm on Saturdays

If you have any questions, please contact me directly on aaron@hwos.co.uk

We will continue to provide updates as and when required.

Many thanks, Aaron Scott, Managing Director

Product Pricing Update - March 2020

Product Pricing Update - March 2020

28 February 2020

Product Pricing Update - March 2020

The following suppliers have enforced price increases which will take effect this week and will unfortunately have an effect on some of our previously advertised trade pricing.

Vaillant Group Brands (Vaillant, GlowWorm, Heatline, Saunier Duval) - Gas Boiler Spares

Myson - Heating Controls

Altecnic - Plumbing Components


For up to date pricing for these product ranges, please check our online trade store.

Please note: While we always do all we can to maintain consistently low prices, prices can fluctuate at any time and this is not to be treated as an exhaustive list of all changes. As always, please check our online trade store or call 01388 760 333 for up to date pricing.

Product Pricing Update - February 2020

Product Pricing Update - February 2020

31 January 2020

Product Pricing Update - February 2020

The following suppliers have enforced price increases which will take effect this week and will unfortunately have an effect on some of our previously advertised trade pricing.

Worcester Bosch - Gas and Oil Boiler Spares

Viessmann - Gas Boiler Spares

Grundfos - Water Circulation and Condensate Pumps

Pipelife - Qual Underground Oil Pipe and Accessories

John Guest - Speedfit Fittings

For up to date pricing for these product ranges, please check our online trade store.

Please note: While we always do all we can to maintain consistently low prices, prices can fluctuate at any time and this is not to be treated as an exhaustive list of all changes. As always, please check our online trade store or call 01388 760 333 for up to date pricing.

Optimum Vibe RF Programmable Stat with FREE 10,000mAh Portable Power Bank - Available Now!

Optimum Vibe RF Programmable Stat with FREE 10,000mAh Portable Power Bank - Available Now!

29 January 2020

Optimum Vibe RF Programmable Stat with FREE 10,000mAh Portable Power Bank - Available Now, while stocks last!

Available to order via the Trade Store here

Service Update - April 2020 HWOS Open Monday to Friday 7am to 7pm and Saturday 8am to 1pm We are continuing to trade as normally as possible and are at present not making any further changes to our current services. https://t.co/J4r8uBxcdg