01388 760 333 sales@hwos.co.uk

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News

Christmas and New Year Opening Hours and Delivery Times

Christmas and New Year Opening Hours and Delivery Times

10 December 2018

UPS Access Point Delivery Services Are Back Online!

UPS Access Point Delivery Services Are Back Online!

07 December 2018

We're delighted to announce the long-awaited return of our ever-popular UPS Access Point Delivery Services to our Online Trade Store! The technical difficulties we experienced took longer to resolve than we'd hoped, however we've taken as much time as necessary to ensure your ability to choose the most suitable delivery service is as easy and smooth as possible before re-integrating the UPS Access Point system.

Plus, we've managed to integrate both UPS Access Points and the new DPD Pickup shops on to the same map, meaning available collection points from both couriers will be displayed at the same time. We're hoping these changes will make it even easier to find the right delivery services online without any hassle.

To find collection points near you, first view the contents of your cart, then click the green 'Proceed to Checkout' button:

At the next screen, confirm the address you wish to use to find your local collection points in the drop-down menu, and click the green 'Continue' button:

On the next screen, the default option is Courier Delivery (services to your home or business address), but below this is the option to 'Collect from a pickup store', click on this banner to display the map of collection points:

Once you've clicked this banner, the map of local collection points will be displayed. 

You can click on the UPS or DPD logos to see more information about the store. Once you click on the logo, this will become your selected collection point. The selected point and relevant service will be displayed in the summary at the bottom of the page:

You won't need to actually select the service you wish to use, it will automatically be determined based on the type of collection point (UPS or DPD) you have selected. If you wish to view a list of available stores rather than navigate the map, there is an option to switch to 'List View' in the top corner above the map area:

Once you've found an appropriate collection point, please make sure to check the summary at the bottom of the screen for details of the store's address and opening hours, the expected delivery date and the cost of the service (if applicable).

Once you're happy with your selection, you can proceed through the checkout as normal and submit the order.

Please note: Some areas may only be served by one courier (UPS or DPD) and some others may not have any local collection points at all. If you do not see the option to collect from a pickup shop, unfortunately there are no available collection points within a 10 miles radius of your location.

Please note: UPS Access Point services are only available for orders being shipped from our Main Warehouse. Orders shipped from our Secondary Warehouse can still be shipped to a collection point, however at this time we can only offer DPD Pickup shops for these orders.

We hope you find the updated checkout process easy, simple and quick to navigate, however as always if you are having any issues or wish to give us any feedback regarding any part of the website or any of our services, please contact us on 01388 760 333 or email sales@hwos.co.uk

Thank you again for your patience while we've been completing this work.

Earlier Closing Time Saturday 8th December

Earlier Closing Time Saturday 8th December

04 December 2018

We will be closing our office and warehouse earlier than our regular advertised time at 1pm this Saturday 8th December in order for our staff to fully enjoy our annual Christmas do. We apologise for any inconvenience this may cause and appreciate your understanding, allowing us to show our appreciation to our colleagues for the excellent work they've done this year and giving them a little more time to get just a bit more merry! Our regular Saturday order cut-off time of 12pm for DPD Local services is unaffected by this change.

Our full opening hours and the available delivery services for the festive period will be published early next week.

As always if you have any questions or feedback, please contact us on 01388 760 333 or sales@hwos.co.uk

UPS Access Point Delivery Service Returning Soon!

UPS Access Point Delivery Service Returning Soon!

14 November 2018

UPS Access Point Delivery Service Returning Soon!

A lot of customers are asking about the return of the UPS Access Point service to our website, and while we had hoped to have been able to offer this service by now there have been some technical difficulties that have proven difficult to overcome.

We are aware of just how popular this service is and we are 100% committed to returning the service to our online Trade Store, we are just taking all necessary steps to ensure it functions correctly and is an improved version of the old checkout process once we go live again.

In the meantime, we are still offering UPS Access Point services as usual, these orders just need to be processed over the phone rather than via the website. We know this isn't as convenient and do genuinely apologise for this, however our Sales Team will be more than happy to process your order and ship to your local Access Point if you call us on 01388 760 333.

We are also offering a brand new service, DPD Pickup, as an alternative to UPS Access Point. You can find your nearest Pickup shop during the checkout process of completing your order online, and this service works in much the same way as UPS Access Point. The pricing remains the same as well, free for all orders over £25 + VAT, plus the added benefit of DPD's fantastic Predict notification service, which keeps you up to date with the status of your order every step of the way.

We never intended for DPD Pickup to replace UPS Access Point as we know a huge amount of our customers have been using the same Access Point for several years now and love the service. Once UPS is back up and running online we will run the services side-by-side, offering a much wider range of available Pickup or Access Points for you to choose from that should make these services even more convenient.

We are working extremely hard with our web developers to relaunch Access Point online as soon as we can. We can't give a specific date yet but we're hoping for early December, once we've been able to fully test the new integration.

As always, if you have any queries or feedback please contact us on 01388 760 333 or sales@hwos.co.uk and we'll do all we can to help.

All New hwos.co.uk - Two Months In

All New hwos.co.uk - Two Months In

14 November 2018

All New hwos.co.uk - Two Months In

Our brand new website launched around two months ago and we're absolutely thrilled with the positive feedback we've received and the performance of the site so far. 

We're always making minor tweaks in the background to continue to improve performance, responsiveness, product range and the services we offer and we'll continue to do so over the coming months and years to ensure we offer the best experience possible to all of our customers.

We have some pretty big ideas for a 'phase 2' launch early next year, but for now we're working on smaller changes to improve on what we already have.

If you have any feedback at all regarding our new site or any of the other services we offer we'd love to hear it. A lot of the work that went in to this new site was based on customer feedback and we genuinely do act on all feedback given so we can continue to improve.

If there is anything you'd like us to know or any have any ideas for changes to our site, services, products or anything else, please contact our Operations Manager James via email at james@hwos.co.uk or call our Sales Team on 01388 760 333.

A huge and genuine thank you to all of our customers for your patience while we launched our new site, and to everyone who stuck with us during the Extremely Dark Ages of the 'old' hwos.co.uk... may those days never return!

Riello Fuel Pumps - New Lower Price!

Riello Fuel Pumps - New Lower Price!

14 November 2018

Riello Fuel Pumps - New Lower Price!

Due to the increased volume of sales over the Winter period we've been able to bulk order very high quantities of both Riello RDB (20030953) and Mectron (20031996) domestic fuel pumps at a slightly lower price than usual so we're able to offer these pumps at lower prices than advertised in our current 2018 Gas, LPG, Oil & Heating Spares Catalogue:

RDB Pump 20030953 Currently £56.50 + VAT (Previously £59.00 + VAT)

Mectron Pump 20031996 Currently £55.50 + VAT (Previously £57.80 + VAT)

As always we try to keep prices for all of our products as low as possible, and we'll keep the current prices for as long as we can, however we cannot guarantee how long this pricing will remain.

If you have any queries please contact our sales team on 01388 760 333

Grundfos UPS 3 Circulating Pumps Available Now!

Grundfos UPS 3 Circulating Pumps Available Now!

14 November 2018

Grundfos UPS 3 Circulating Pumps Available Now!

The versatile new Grundfos UPS3 15-50/65 130 Circulating Pump for Heating Systems

Latest Model - Winter 2018

The UPS3 is built on a platform proven in millions of boilers and combines increased energy efficiency with improved hydraulic flow

Built on a platform proven in millions of boilers, the new UPS3 combines increased energy efficiency, an easier to wire plug and on board diagnostics with stalwart features such as ceramic bearings and shafts, a manual deblocking port and robust start-up functionality. 

Plus, clever design means the new UPS3 can be used not only in system installations but also inside many of the UK’s domestic boilers. Simply scan the old pump with the new Grundfos GO Replace smartphone app and it will tell you if the UPS3 is a compatible fit. That gives you the chance to fix even integrated pump issues in one visit, saving you time and your customer money. 

The UPS3 and Grundfos GO REPLACE make a winning team every time! www.grundfos.co.uk/UPS3

The UPS3 also offers you:

• Higher efficiency – EEI ≤0.20 

 • Underfloor heating modes – 2 constant pressure settings 

• Installer power plug – no opening of control box required 

• Alarm indication – for easy fault diagnosis 

• Extra performance – upto 6.5m head 

• Automatic and manual de-blocking – robust start-up function

Supercedes previous UPS and UPS 2 complete universal pumps, plus a suitable replacement for many boiler pumps

Replaces UPS2-COMP

Search "UPS3" in the Trade Store!

August Bank Holiday Opening Hours

August Bank Holiday Opening Hours

21 August 2018

August Bank Holiday Opening Hours

Please note our amended opening hours for the upcoming Bank Holiday weekend:

Bank Holiday Monday 27th August - Open 8am - 3pm

Please be advised our couriers, as usual, will not be working on the Bank Holiday Monday.

 

Product Pricing Update - August 2018

Product Pricing Update - August 2018

01 August 2018

Product Pricing Update - August 2018

The following suppliers have enforced price increases which will take effect this week and will unfortunately have an effect on some of our previously advertised trade pricing.

  • Baxi - Gas Spares
  • Potterton - Gas & Oil Spares
  • Main - Gas Spares
  • Heatrae Sadia - Gas Spares
  • Andrews - Water Heater Spares
  • BFM - Gas Fire Spares
  • Halstead - Gas Spares

For up to date pricing for these product ranges, please check our online trade store.

Please note: While we always do all we can to maintain consistently low prices, prices can fluctuate at any time and this is not to be treated as an exhaustive list of all changes. As always, please check our online trade store or call 01388 760 333 for up to date pricing.

New Website (Still) Coming Soon...

New Website (Still) Coming Soon...

06 June 2018

New Website (Still) Coming Soon...

A quick update regarding our new website - we've been holding regular and extensive meetings with our web developers and we're happy it's progressing well. While we were keen to have it launched well before now, we're committed to ensuring when it does eventually arrive it will be as slick, easy to use, reliable and useful as possible so we're taking a little extra time to make the necessary refinements.

We appreciate your patience with our current site and, as always, we're doing all we can behind the scenes to minimise any potential disruptions.

Heating World of Spares Ltd for all your Gas, Oil or Heating Spares with Fast Delivery, Great Prices and Fantastic Service https://t.co/Yg4IMe4l7s