01388 760 333 sales@hwos.co.uk

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We are Brexit Ready - November 2020

We are Brexit Ready - November 2020

30 November 2020

We are Brexit Ready - November 2020

In anticipation of the end of the Brexit transition period and the UK leaving the EU single-market on December 31st 2020, we have been working hard to ensure we can continue to supply our customers in Ireland with minimal disruption.

Although even at this late stage the trade agreement between the UK and the EU has not been finalised, we expect the following new rules and procedures to be applied when the transition period ends:

  • All shipments will require Commercial Invoice documentation - at present we always affix a copy of the standard invoice to the outside of our parcels going to Ireland, however the new rules will require much more in depth information to be included.
  • The invoice will need to include detailed descriptions, country of origin information, internationally recognised product commodity codes and import duty information for each line item. We've been working hard to accurately categorise and determine the country of origin of each and every product listed on our website, and will have all of this information ready by the end of the transition period.
  • We need to send this information electronically to DPD before the order is shipped, and they will pass the information to the relevant authorities. We have been able to automate this process so a file containing all the necessary information is automatically created when your order is placed. We have tested the format and structure of this file with DPD's shipping software, all tests have come back successful and we are confident this will not have any impact on our ability to despatch orders on time.
  • As this file is created by our website in the background, from the 1st January 2021 we will only be able to accept orders to ROI via our website, and will not be able to process phone, email or fax orders as we do now. We may be able to find a workaround to this in future, however in the short-term we will need all ROI orders to be processed via our website. 
  • We expect (however this has not yet been finalised and confirmed) that shipments from the UK to Republic of Ireland will be subject to Import Duties upon arrival in the destination country. The amount of duty that will be levied depends on the type of goods being shipped (the duty for certain categories is around 2%, whereas for others it could be up to 6%). We will look to provide an estimate of the duty that may be due to be paid upon import to Ireland when you place your order. DPD will contact you once the parcel is ready for delivery, however you will need to arrange for the duty fee to be paid before DPD will be able to actually deliver your order. More information around the process for this will be provided by DPD once the parcel is ready.
  • We also expect (however again this has not yet been finalised and confirmed) that all orders to the Republic of Ireland will be able to be sent without UK VAT being charged, meaning we will no longer be collecting UK VAT on ROI orders after the transition period. There may, however, be local VAT to be paid once the order arrives in Ireland. If this is the case, we expect the method for collecting the VAT will be similar to the method for collecting duty detailed above, and any VAT due will need to be paid before DPD will be able to deliver the parcel.
We are working hard to be ready for the end of the transition period on 31st December 2020, and working closely with our courier partners to ensure a seamless move to the new processes we'll need to follow. We are working within the sometimes vague guidelines provided by the Government, and while we can't be certain of exactly what will be required post-Brexit, we are confident we have prepared thoroughly for the changes and will be able to continue to provide excellent service to our Republic of Ireland customers while maintaining our great trade prices for everyone.

As always, if you have any feedback or questions regarding our Brexit preparations or any of our other products and services please do not hesitate to get in touch, james@hwos.co.uk

Many thanks, Team HWOS

Important Notice - Temporary Suspension of DPD Pre-12pm, Pre-10.30am Services until 3rd January 2021

Important Notice - Temporary Suspension of DPD Pre-12pm, Pre-10.30am Services until 3rd January 2021

16 November 2020

Important Notice - Temporary Suspension of DPD Pre-12pm and Pre-10.30am Services until 3rd January 2021

It is with great regret we have to announce DPD have made the decision to suspend all timed delivery services (including pre-12pm and pre-10.30am services) during their Christmas peak period, running from 20th November 2020 until 3rd January 2021.

This means we will not be able to ship any timed services at all via DPD during this period.

As per DPD's recent announcement to its customers:

"Consumer demand has changed as a result of the pandemic and there has been a significant shift towards this increase of business-to-consumer deliveries, which is forecasted to continue in to the peak period. The forecast volumes have accelerated our plans by 3 years, and to support this we have invested in infrastructure, IT and people to deliver the volume. However, during the peak weeks we will suspend our premium services to allow our drivers more effective routing and maximising deliveries"

DPD argue that by eliminating premium services they will be able to plan their driver's delivery routes more efficiently and therefore expect to be able to deliver more parcels in a day per driver.

While we strongly oppose and disagree with this move as we know how crucial morning deliveries are in enabling our customers to complete their daily workload, we unfortunately are not in a position to resist this change and have no choice but to accept the decision and suspend the availability of these services until the new year.

As of the evening of Thursday 19th November we will remove the option of these timed services from our website and our sales team will only have access to standard services when shipping via DPD.

All other courier services remain unaffected - at present we have received no indication FedEx will be making a similar decision, so we expect FedEx pre-12 services to remain available throughout this Winter and beyond.

We do genuinely and sincerely apologise for this temporary reduction in available services and completely understand the potential difficulties this may cause.

As always we will do everything within our power to get your orders to you as quickly as possible, if you have any questions about these changes or any of our other services please get in touch, sales@hwos.co.uk

Royal Mail Services Now Available Online for Small, Lightweight Orders

Royal Mail Services Now Available Online for Small, Lightweight Orders

11 November 2020

Royal Mail Services Now Available Online for Small, Lightweight Orders

We are now pleased to offer Royal Mail services to all parts of the UK and Channel Islands for small, lightweight orders on our website. As long as the contents of your basket are below a certain weight and can fit in either a large letter or small parcel, Royal Mail services will automatically be displayed in the service list when you checkout as normal.

We have managed to individually weigh and measure over 7,000 products in order to be able to offer these services, so as long as the website knows how big and heavy a product is, it will be able to figure out which services to offer. This means we'll always be able to offer the cheapest service available based on your basket contents, rather than offering a flat postage charge. 

For example, if all the good will fit in a large letter and the total weight is below 500g, you will be offered a Royal Mail Large Letter service, costing just £1.25 exc. VAT for an untracked, 48-hour service. There are multiple different untracked service tiers all the way from a Large Letter, less than 500g, up to Small Parcels which can weigh up to 2kg, meaning you'll always pay the lowest price available for your basket contents.

We're also offering tracked 24- and 48-hour services for parcels weighing up to 1kg. These parcels are fully tracked to your door and you'll receive a tracking link to keep an eye on your parcel at the end of the day once your order has been shipped.

All pricing and expected timescales will be displayed during checkout, exactly the same as our regular DPD Local, Fedex and UPS Access Point services.

Please note: if the website does not have information about the weight and dimensions of a product (we have over 100,000 products listed online, we're working hard to add more information but it will take some time!) then Royal Mail services will not be displayed at checkout. We have made sure every product in our latest trade catalogue has been weighed and measured, plus another 4,000 or so of our fastest moving lines so you should see Royal Mail services at checkout as long as the total basket weight is less than 2kg and all goods will fit in a Royal Mail Small Parcel.

Please also note: These services are only available for deliveries from our main warehouse.

We're always looking to improve our service offering and lower shipping costs wherever possible, if you have any feedback regarding our new Royal Mail services or any other of our shipping options we'd love to hear it, please contact james@hwos.co.uk

Many thanks, Team HWOS.

New Payment Option Available Now • Save your card details for future use!

New Payment Option Available Now • Save your card details for future use!

09 October 2020

New Payment Option Available Now • Save your card details for future use!

Powered by Stripe

We've just added a new payment option to the checkout process to make ordering as quick and easy as possible - card payments powered by Stripe, in addition to our existing payment options PayPal, SagePay, Apple Pay and Google Pay.

The benefit of the Stripe payment option is we can now offer the ability for customers to save their card details for future use, meaning you'll now no longer need to input your card information for every order.

We've even added the option for you to make Stripe payments your default payment option, meaning you'll be able to breeze through the checkout in just a few clicks.

We are 100% confident in the security of this payment method, and that of our website on the whole. As we've mentioned in the past, when we created our new website two years ago security for our customers was the number 1 priority and we're confident we have achieved our goal of a super-secure website that offers a huge range of products, delivery services and now payment options.

Please note: This payment page is handled entirely by Stripe payments. As with all of our other payment options on the website, Heating World of Spares Ltd. NEVER see, process, store or have access to any of your card details. 

We are completely committed to ensuring the security of your payment information, which is why we've taken so long to introduce this feature to our website - we were waiting until we found a solution we were completely happy with before adding this functionality.

As always we appreciate each and every order we receive, and of course if you have any feedback about any aspect of our website please get in touch - james@hwos.co.uk

Many thanks, Team HWOS.

All New Fernox 265ml Protector F1 and Cleaner F3 Liquid Available Now

All New Fernox 265ml Protector F1 and Cleaner F3 Liquid Available Now

09 October 2020

All New Fernox 265ml Protector F1 and Cleaner F3 Liquid Available Now

Fernox Central Heating Protector F1 • 265ml Liquid • Treats 100 Litres

SKU F1-265

Fernox Cleaner F3 • 265ml Liquid • Treats 100 Litres

SKU F3-265

Danfoss Extends EH and ES Kerosene Nozzle Range

Danfoss Extends EH and ES Kerosene Nozzle Range

11 September 2020

Danfoss Extends EH and ES Kerosene Nozzle Range to include sizes up to and including 2.00USgal/hr


We have added all sizes for 60° and 80° patterns in both EH and ES and already have them on order with Danfoss. We have received some lines so far and expect the rest to follow shortly to ensure we always have all popular nozzles in stock ready for despatch.

You can find the new sizes on the original EH and ES nozzle pages in our online Trade Store here

The above article was featured on page 34 of the Autumn 2020 Oil Installer, check it out at https://www.oilinstaller.co.uk... or https://issuu.com/oilinstaller...

Thanks as always, Team HWOS

Product Pricing Update - September 2020

Product Pricing Update - September 2020

01 September 2020

Product Pricing Update - September 2020

The following suppliers have enforced price increases which will take effect this week and will unfortunately have an effect on some of our previously advertised trade pricing.

Baxi Group Brands (Andrews Water Heaters, Baxi, Main, Potterton, Heatrae Sadia) - Boiler and Water Heater Spares

Ideal - Boiler Spares

Keston - Boiler Spares


For up to date pricing for these product ranges, please check our online trade store.

Please note: While we always do all we can to maintain consistently low prices, prices can fluctuate at any time and this is not to be treated as an exhaustive list of all changes. As always, please check our online trade store or call 01388 760 333 for up to date pricing.

August Bank Holiday Opening Hours - Reminder

August Bank Holiday Opening Hours - Reminder

25 August 2020

August Bank Holiday Opening Hours - Reminder

We will be closed on the upcoming Bank Holiday Monday however our opening hours for the rest of the long weekend will remain as normal:

Friday 28th August - Open 7am - 7pm as usual

Saturday 29th August - Open 8am - 3pm as usual

Sunday 30th August - Closed

Monday 31st August - Closed for Bank Holiday

Tuesday 1st September - Open 7am - 7pm as usual

Please be advised our couriers, as usual, will not be working on the Bank Holiday Monday. The next despatch of orders following cut-off on the afternoon of Saturday 29th August will be on Tuesday 1st September.

Plastic Pledge Update - August 2020 Part 2

Plastic Pledge Update - August 2020 Part 2

19 August 2020

Plastic Pledge Update - August 2020 Part 2

A very quick Plastic Pledge Update today - we've just taken delivery of our brand new paper-based logo gum tape, meaning we can immediately begin to phase out all plastic-based tapes for every order we ship!

This paper-based gum tape is fully recyclable and does not need to be removed from the cardboard box before being sent for recycling, it's also extra-strength and wider than standard tape so we're confident your goods will arrive with you safely and securely as always. Plus as a bonus, it looks quite smart too! 

As always if you have any feedback or suggestions please don't hesitate to get in touch, james@hwos.co.uk

August Bank Holiday Opening Hours

August Bank Holiday Opening Hours

19 August 2020

August Bank Holiday Opening Hours

We will be closed on the upcoming Bank Holiday Monday however our opening hours for the rest of the long weekend will remain as normal:

Friday 28th August - Open 7am - 7pm as usual

Saturday 29th August - Open 8am - 3pm as usual

Sunday 30th August - Closed

Monday 31st August - Closed for Bank Holiday

Tuesday 1st September - Open 7am - 7pm as usual

Please be advised our couriers, as usual, will not be working on the Bank Holiday Monday. The next despatch of orders following cut-off on the afternoon of Saturday 29th August will be on Tuesday 1st September.

Christmas is coming, the goose is getting.... tipsy! Heating World of Spares had asked Durham Distillery to produces us an amazing Vodka and Gin for our Christmas gifts, and they certainly did. We have just taken delivery and they look fantastic. Thank you #durhamdistillery https://t.co/KVSVbfq2wx