01388 760 333 sales@hwos.co.uk

Great Prices • Fantastic Service • Fast, Free Delivery

Terms and Conditions

Disclaimer.

Every effort is made to make this Website as accurate as possible, however mistakes can be made. Heating World of Spares Ltd reserve the right to make changes to the content of this website without prior notice. If any changes effect your purchase you will be notified. This may result in us/you cancelling your order.

The information contained in this website is for general information purposes only. The information is provided by Heating World of Spares Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Heating World of Spares Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Heating World of Spares Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By purchasing from this site you agree to our Terms and Conditions and the above disclaimer.

Please contact the management if you have any questions or concerns. 

Prices

All prices quoted on this website and in our marketing materials exclude UK VAT. 

Prices can change without prior notice, the most up-to-date prices are listed on this website. Every effort is made to keep prices fixed and low, however supplier and manufacturer impacts may affect prices in the future, including those listed on our website and in our marketing materials.

Prices listed are for trade 'pay-as-you-go' customers only – credit account customers may pay more due to increased administrative costs.

Items

Items may vary from those shown in pictures and descriptions. Equivalent items may be sent, changes will be explained when ordering where possible.

Back Orders

We do not operate a back order system. Any item that is not in stock will be advised and not charged for. We can contact you when the items become available and a new order process can be started. By doing this we avoid confusion on orders and timescales. This helps to keep our costs and your prices low. 

Warranty

All items supplied by Heating World of Spares Ltd. are new and unused. Most goods are supplied with a manufacturer's warranty. The length and validity of this warranty can vary, please ask our sales team for further information. Your warranty is valid from the date of purchase and not the date of installation. Heating World of Spares Ltd. cannot accept any liability for costs incurred due to faulty goods.

For oil burners, the manufacturers guarantee their products for twelve effective months after the date of invoice. The guarantee terms cover only exchange of faulty parts broken down due to defects in workmanship or material, i.e. there will be no compensation for working hours and travelling time. If defects occur during the warranty period the defective part or parts shall be forwarded to the seller, insurance and freight paid.

Shortages and Damages

If you believe any part of your order to be missing or incomplete you must notify us within 48 hours of receipt. Items damaged upon delivery must be reported within 24 hours of receipt and should be notified to the courier at the time of delivery.

General Returns Policy

You have the right to return faulty or unwanted goods. Your right to cancel unwanted items ends seven working days from delivery. For unwanted goods you must provide an original invoice or receipt and we reserve the right to refuse a refund or replacement. You have the right to open goods to inspect they are correct and of good quality but are not allowed to tamper/mishandle or affect the integrity and/or condition of the products(s).

In the case of goods being returned because they are not fit for purpose, do not match their description or are not of satisfactory quality, you are entitled to claim the cost of postage back to us or request a collection.

Before returning any goods you must contact sales@hwos.co.uk for a returns number.

Return your goods (with returns number) to our office address via a recorded delivery service. We may ask you to return the item via the UPS Access Point service where practical.

We reserve the right to deduct the value of delivery and return costs from any refunds in certain situations. 

Once we have investigated your return, which may involve returning the part to the manufacturer for testing, a refund or replacement will be issued. The length of time this procedure takes may vary depending on the product and manufacturer involved and could take as long as 8 weeks.

Items returned to us without a returns number will be rejected.

When returning goods for any reason please bear in mind your duty of care. The goods must be returned in the best possible condition.

In the case of faulty or damaged goods, Heating World of Spares Ltd. refuse all liability for any costs, fees or installation charges resulting in replacing faulty parts or any damage caused by the product.

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